RETAIL SHIPPING AND DELIVERY
We offer FREE shipping on all pieces.
Each item is made to order; therefore, your piece may not be ready for shipping for up to 3 weeks. Some of the larger pieces require special shipping and delivery procedures to ensure a safe and satisfactory delivery.
For orders shipping within the United States, we ship via UPS Ground from our warehouse in Los Angeles, California. In some cases, we may ship USPS. Unauthorized refusals of shipments will result in payment of all shipping charges and a re-stocking fee may apply. We do not ship to P.O. Boxes, Hawaii or Internationally.
Furniture purchases are made to order, and all pieces are non-refundable and non-returnable, no exceptions. Furniture pieces can take between 4-8 weeks before being ready to ship.
For furniture shipping within the United States, we may ship via UPS Freight from our warehouse in Los Angeles. Delivery will usually have to be scheduled, especially for residential deliveries.
Furniture typically arrives 4 - 10 weeks after your order has been processed.
Please note: When placing an order for an item that ships by freight--you will be notified in advance of shipment. Please note, items shipping by freight for free are for curbside or driveway delivery only. We offer White Glove Delivery (inside delivery) on most items, please contact us before or after making your purchase for associated costs. Customers are responsible for notifying Jamie Dietrich Designs by phone or email within 24 hours of receiving a freight shipment if the item(s) are damaged or otherwise not in tact. Please open all crates/packaging as soon as possible. If the shipment appears damaged, please reject it upon arrival. Jamie Dietrich Designs cannot be held responsible for damaged deliveries that are not reported within 24 hours of receipt.