Terms & Conditions

RETURNS

At Jamie Dietrich Designs each piece is made to order, therefore we do not accept returns or exchanges.  In certain cases we may make an exception for an exchange – if this is the case, the customer will be responsible for shipping both ways. Item being returned must be in original condition.

CANCELLATIONS

If you need to cancel or make changes to an order you must contact us via email at Jamie@JamieDietrich.com within 24 hours of placing order.

PHOTOGRAPHY

Product photographs are an approximation in terms of color. Finishes can vary slightly in some cases. Many of our finishes are hand applied and are subject to occasional irregularities or variations. Some of our finishes are “living” and will continue to patinate over time.

NATURAL PRODUCTS

All pieces that include natural products such as but not limited to sea life, geode stones, minerals or crystals will have natural variations in character, shape, size, color, etc. and no two will be the same. These variations should be expected and are not seen as defects.

DAMAGE

While we strategically and carefully pack your item(s) to avoid breakage/damage during shipping, it is a possibility that damage/breakage can occur due to circumstances that are beyond our control, however, it is rare.  In the instance your item arrives damaged/broken, please notify us immediately (within 5 days) and we will email you instructions on damage procedures.

If there is a retailer in your area that carries the product you choose, you will be able to pick up at their store, or it can ship to you at no charge for shipping.